Terms & Conditions

TERMS & CONDITIONS

OVIIA ENTERPRISE | OVIIA DRY FRUITS

Effective Date: 26 October 2026
Last Updated: 26 October 2026
Website: www.oviiadryfruits.com

1. INTRODUCTION

Welcome to OVIIA Enterprise, operating under the brand name OVIIA Dry Fruits.

OVIIA Enterprise is engaged in offering premium dry fruits, flavoured cashews, makhana, gourmet snacks, gift hampers, and related food products through its official website.

These Terms & Conditions govern your access to and use of our website, including browsing, purchasing products, creating an account, participating in promotional offers, and interacting with our services.

Throughout these Terms & Conditions, the terms “OVIIA Enterprise,” “OVIIA,” “we,” “us,” and “our” refer to OVIIA Enterprise.

The terms “customer,” “user,” “you,” and “your” refer to individuals accessing or using our website.

By accessing our website or placing an order, you agree to comply with these Terms & Conditions, subject to applicable law.

If you do not agree with these Terms, please discontinue using our website.

Nothing in these Terms limits or excludes your statutory rights under applicable Indian consumer protection laws.

2. ELIGIBILITY TO USE OUR WEBSITE

By using our website, you confirm that:

You are legally capable of entering into a binding contract under applicable Indian law.
You will provide accurate and complete information when placing an order.
You will use our website only for lawful purposes.
You will not engage in fraudulent or unauthorised activities.

Individuals who are not legally capable of entering into contracts should use the website and make purchases only through an appropriately authorised parent or legal guardian.

We reserve the right to restrict access to our services where there is a legitimate reason, including suspected fraud or misuse.

3. PRODUCTS AND SERVICES

OVIIA Enterprise offers a selection of premium food products, which may include:

Premium flavoured cashews.
Roasted and flavoured makhana.
Premium dry fruits and nuts.
Gourmet snack combinations.
Gift hampers and festive collections.
Corporate gifting products.
Other food and snack products introduced from time to time.

We strive to provide accurate product descriptions, photographs, ingredients, weights, nutritional information, and pricing.

However, minor variations may occur due to product batches, packaging updates, photography, or display settings.

Product availability may change without prior notice.

We reserve the right to discontinue products, update packaging, or introduce new product varieties.

Any material changes to an order already accepted will be communicated to the customer where required.

4. PRODUCT QUALITY AND FOOD SAFETY

At OVIIA Enterprise, we are committed to maintaining product quality and food safety.

Our products are intended for consumption in accordance with the instructions provided on their packaging.

Customers are advised to:

Read product labels carefully.
Check manufacturing and best-before dates.
Review ingredient and allergen information before consumption.
Follow the recommended storage instructions.
Keep products away from excessive moisture, heat, and direct sunlight where indicated.
Avoid consuming products with damaged, tampered, or compromised packaging.

Important Allergen Information

Our products may contain or be processed in environments that handle cashews, almonds, pistachios, peanuts, other tree nuts, seeds, milk ingredients, soy, gluten-containing ingredients, or other allergens, depending on the product and manufacturing arrangements.

Customers with allergies or dietary restrictions should review the specific product label before purchasing or consuming any product.

Product-specific allergen declarations on the packaging should be treated as the primary source of information.

If you require additional information, please contact our customer support team before placing an order.

5. PRODUCT PRICING

All product prices are displayed in Indian Rupees (INR/₹), unless otherwise stated.

We make reasonable efforts to ensure that prices displayed on our website are accurate.

However, pricing errors may occasionally occur.

OVIIA Enterprise reserves the right to:

Update product prices.
Introduce or discontinue promotional pricing.
Modify discounts and special offers.
Correct genuine pricing or listing errors.
Change product availability.

Applicable taxes, delivery charges, and other mandatory charges will be disclosed during checkout as required by law.

Where a product has been incorrectly priced, we may contact the customer to explain the error and offer the choice of proceeding at the corrected price or receiving a refund if payment has already been collected.

We will not charge an increased price for an existing order without the customer's agreement.

6. ORDER PLACEMENT AND CONFIRMATION

Customers can place orders through our official website.

To complete a purchase, customers may be required to provide:

Full name.
Contact number.
Email address.
Complete shipping address.
Postal or PIN code.
Payment details through an authorised payment provider.

After placing an order, customers may receive an order confirmation by email, SMS, WhatsApp, or another available communication channel.

An automated order acknowledgement does not necessarily mean that the order has been accepted for fulfilment.

Order acceptance is subject to product availability, successful payment verification where applicable, and reasonable fraud-prevention checks.

If we cannot fulfil an order, we will notify the customer and arrange an appropriate refund for any payment received.

7. PAYMENT METHODS

We may accept payments through authorised payment service providers using methods such as:

UPI.
Debit cards.
Credit cards.
Net banking.
Supported digital wallets.
Other payment methods displayed at checkout.

Cash on Delivery (COD) may be offered for eligible orders and delivery locations if enabled on our website.

Payment methods are subject to availability and the terms of the relevant payment service provider.

OVIIA Enterprise does not request customers to share their UPI PIN, banking password, card CVV, or one-time password through telephone calls, email, or WhatsApp.

Customers should immediately report suspicious payment requests.

8. SHIPPING AND DELIVERY

OVIIA Enterprise aims to deliver orders safely and efficiently through its designated courier and logistics partners.

Delivery availability depends on the customer's location, product availability, courier serviceability, and operational conditions.

Estimated delivery dates or timeframes may be displayed during checkout or communicated after order confirmation.

These estimates are not guaranteed delivery commitments unless expressly stated.

Delivery may be affected by circumstances such as:

Courier delays.
Weather conditions.
Public holidays.
Transport disruptions.
Incorrect or incomplete addresses.
Government restrictions.
Other circumstances beyond reasonable operational control.

Customers must provide accurate delivery information.

If an order cannot be delivered because of an incorrect address or failed delivery attempts, our team will review the available options for redelivery, cancellation, or refund in accordance with applicable law and our Shipping Policy.

Shipping charges, where applicable, will be disclosed before order completion.

9. ORDER CANCELLATION

Customers may request cancellation before their order has been dispatched.

Cancellation requests should be submitted promptly through our official customer support channels.

Once an order has been dispatched, cancellation may not be possible through the normal cancellation process.

If an eligible prepaid order is successfully cancelled, the refund will be initiated through the original payment method or another agreed method where appropriate.

Customers retain any cancellation rights available under applicable law.

For additional details, please refer to our Cancellation and Refund Policy.

10. RETURN, REFUND AND REPLACEMENT POLICY

Due to the perishable and consumable nature of our food products, we generally do not accept returns for products delivered in satisfactory condition.

However, customers may be eligible for a refund or replacement in situations including:

Damaged products.
Defective products.
Incorrect products.
Products that have expired at the time of delivery.
Missing items.
Products received in an unsafe or compromised condition.

Customers are requested to report such issues within 48 hours of delivery, where reasonably possible.

Supporting photographs, order information, and relevant details may be requested.

An unboxing video may assist with verification but is not mandatory for exercising statutory consumer rights.

Refund or replacement requests will be assessed fairly in accordance with applicable law.

The 48-hour reporting request does not remove any legal rights customers may have concerning defective, unsafe, misdescribed, or otherwise non-compliant products.

For complete information, please refer to our Return, Refund & Replacement Policy.

11. DISCOUNTS, COUPONS AND PROMOTIONAL OFFERS

OVIIA Enterprise may periodically introduce promotional offers, including:

Percentage discounts.
Fixed-value discounts.
Combo offers.
Free products with qualifying purchases.
Festival promotions.
Corporate gifting offers.
Limited-time promotional campaigns.

Each promotion may have specific eligibility requirements, minimum purchase values, validity dates, or product restrictions.

Unless otherwise stated:

Promotional offers cannot be exchanged for cash.
Offers may not be combined with other discounts.
Free gifts are subject to the terms of the relevant promotion.
Offers are subject to product availability.
A promotional code must be applied within its validity period.

We reserve the right to discontinue or modify future promotions.

Changes will not unfairly affect eligible orders already accepted under an existing offer.

Promotional terms will be disclosed clearly wherever the offer is advertised.

12. PRODUCT IMAGES AND DESCRIPTIONS

We aim to display our products as accurately as possible.

However, the appearance of products may vary slightly due to:

Screen brightness and colour settings.
Photography and lighting.
Natural variations in food ingredients.
Packaging updates.
Manufacturing batches.

Product photographs are intended to represent the products being sold.

Where an image is illustrative, we will endeavour to identify it appropriately.

The product description, declared net quantity, ingredients, allergen information, and other legally required label details should be reviewed before purchase.

13. CUSTOMER ACCOUNTS

Customers may be able to create an account to manage orders, delivery information, and shopping preferences.

Customers are responsible for maintaining the confidentiality of their account credentials.

You agree to:

Provide accurate registration information.
Keep your login credentials secure.
Notify us of suspected unauthorised account access.
Avoid sharing your account with unauthorised individuals.

We may temporarily restrict account access where reasonably necessary to protect account security or investigate suspected misuse.

14. INTELLECTUAL PROPERTY RIGHTS

All original content owned by OVIIA Enterprise and displayed on our website is protected by applicable intellectual property laws.

Such content may include:

Brand names.
Logos.
Product packaging designs.
Product photographs.
Website graphics.
Original written content.
Marketing materials.
Product descriptions.
Other proprietary creative materials.

The name OVIIA, the OVIIA Dry Fruits brand identity, and associated branding may not be used in a manner that infringes applicable intellectual property rights.

Nothing in these Terms grants customers ownership of or unrestricted rights to our intellectual property.

Customers may not reproduce, distribute, sell, or commercially exploit our protected content without appropriate authorisation.

Third-party trademarks and materials remain the property of their respective owners.

15. ACCEPTABLE WEBSITE USE

Customers agree not to misuse our website.

Prohibited activities include:

Attempting unauthorised access to website systems.
Introducing malicious software.
Conducting fraudulent transactions.
Using stolen payment information.
Interfering with website security.
Scraping or extracting protected website content unlawfully.
Impersonating another person.
Posting unlawful, threatening, or abusive content.
Using the website for activities prohibited by applicable law.

We may take reasonable action to prevent misuse, including restricting access and reporting unlawful conduct to appropriate authorities.

16. CUSTOMER REVIEWS AND FEEDBACK

Customers may submit product reviews, ratings, suggestions, and feedback where these features are available.

Reviews should reflect genuine experiences and must not contain:

Knowingly false information.
Abusive or threatening language.
Unlawful content.
Spam or misleading promotional material.
Personal information belonging to others without authorisation.

By submitting feedback, you grant OVIIA Enterprise a non-exclusive permission to display and use that feedback for legitimate business purposes, subject to applicable law and our Privacy Policy.

We reserve the right to moderate content that violates these guidelines.

We will not knowingly manipulate reviews to mislead consumers.

17. PRIVACY AND PERSONAL DATA

Your privacy is important to us.

We may collect and process personal information necessary to:

Process orders.
Arrange deliveries.
Provide customer support.
Manage refunds.
Maintain website security.
Send promotional communications where legally permitted.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for further details about the collection, use, sharing, retention, and protection of personal information.

18. THIRD-PARTY SERVICES AND LINKS

Our website may use or link to third-party services, including:

Payment gateways.
Shipping providers.
E-commerce technology providers.
Analytics services.
Social media platforms.
Online marketplaces.

Third-party services may operate under their own terms and privacy policies.

We are not responsible for independent third-party websites that we do not control.

However, the involvement of a third-party service provider does not automatically remove any legal responsibility OVIIA Enterprise may have toward customers.

19. HEALTH AND NUTRITION INFORMATION

Product descriptions may include general nutritional information, ingredients, and serving suggestions.

Such information is provided for general consumer awareness.

Unless expressly supported by appropriate evidence and applicable regulatory authorisation, our products are not represented as medicines or treatments for medical conditions.

Nutritional values may vary within permitted tolerances due to ingredients, manufacturing batches, and other factors.

Customers with food allergies, medical conditions, or special dietary requirements should review product labels and consult a qualified healthcare professional where appropriate.

We do not guarantee that any product is suitable for every individual's dietary or medical needs.

20. CORPORATE AND BULK ORDERS

OVIIA Enterprise may accept corporate gifting, festive gifting, wholesale, and bulk purchase enquiries.

Bulk orders may be subject to separate terms relating to:

Minimum order quantities.
Custom packaging.
Product selection.
Pricing.
Payment schedules.
Delivery timelines.
Personalisation requirements.
Cancellation arrangements.

Any special terms for corporate or bulk orders should be confirmed in writing before the order is finalised.

Customised orders may have different cancellation arrangements, subject to applicable consumer protection laws.

21. LIMITATION OF LIABILITY

OVIIA Enterprise aims to provide accurate information, reliable services, and quality products.

To the extent permitted by applicable law, we will not be responsible for losses caused solely by circumstances beyond our reasonable control or by a customer's misuse of products contrary to clear instructions.

Nothing in these Terms excludes or restricts liability that cannot lawfully be excluded, including applicable liability for defective products, unsafe food, fraud, or violations of statutory consumer rights.

Any limitation of liability will apply only to the extent permitted by Indian law.

22. FORCE MAJEURE

OVIIA Enterprise will not be responsible for delays or failures in performance to the extent caused by extraordinary events beyond its reasonable control.

Such events may include:

Natural disasters.
Floods or earthquakes.
Severe weather.
Government restrictions.
Major transport disruptions.
Public health emergencies.
Widespread infrastructure failures.
Other comparable unforeseen circumstances.

We will make reasonable efforts to inform affected customers and provide appropriate solutions.

Where an order cannot be fulfilled, applicable refund and consumer protection obligations will continue to apply.

23. FRAUD PREVENTION AND ORDER VERIFICATION

To protect customers and our business, we may review orders that appear unusual or potentially fraudulent.

Verification may include contacting the customer to confirm relevant order details.

We may temporarily hold or cancel an order where there are reasonable grounds to suspect fraud or unauthorised payment activity.

If a prepaid order is cancelled following such a review, any refund due will be processed in accordance with applicable law.

24. GOVERNING LAW AND JURISDICTION

These Terms & Conditions are governed by the applicable laws of India.

Any dispute arising from the use of our website or purchase of products will be addressed under the applicable laws and legal procedures of India.

Subject to mandatory consumer protection laws and applicable jurisdictional requirements, disputes may be brought before courts or other competent authorities having lawful jurisdiction.

Nothing in these Terms restricts a consumer's right to approach an appropriate consumer dispute redressal commission or other legally competent authority.

25. DISPUTE RESOLUTION

We encourage customers to contact our support team first if they experience a problem with an order or our services.

We will make reasonable efforts to resolve complaints through communication and mutual understanding.

If a dispute cannot be resolved directly, customers may pursue remedies available under applicable Indian law.

Nothing in this section requires customers to waive their statutory rights.

26. CHANGES TO TERMS & CONDITIONS

OVIIA Enterprise may update these Terms & Conditions from time to time.

Updates may reflect:

Changes in business operations.
New products or services.
Changes in applicable law.
Updated website functionality.
Revised policies or procedures.

Updated Terms will be published on our website with a revised effective date.

Material changes will not retrospectively remove rights arising from orders already accepted.

Continued use of the website after updated Terms become effective may be subject to those revised Terms, to the extent permitted by law.

27. SEVERABILITY

If any provision of these Terms & Conditions is determined to be invalid or unenforceable under applicable law, the remaining provisions will continue to apply to the extent legally permissible.

28. CONTACT INFORMATION

For questions regarding these Terms & Conditions, product orders, payments, deliveries, cancellations, or refunds, please contact:

OVIIA ENTERPRISE
Premium Dry Fruits & Gourmet Snacks

Brand Name: OVIIA Dry Fruits

Official Website: www.oviiadryfruits.com

Email: [Insert Official Customer Support Email]

Customer Care Number: [Insert Contact Number]

Registered Business Address: [Insert Complete Registered Business Address]

Business Location: Gujarat, India

Customer Support Hours: [Insert Working Hours]

Grievance Officer / Contact: [Insert Name or Designation]

Grievance Email: [Insert Email Address]

We are committed to responding to customer concerns fairly and in accordance with applicable law.

OUR COMMITMENT TO CUSTOMERS

At OVIIA Enterprise, we believe that every purchase should represent quality, trust, and satisfaction.

From our premium flavoured cashews to our carefully selected dry fruits and crunchy makhana, we strive to deliver exceptional taste and memorable snacking experiences.

Our goal is to build lasting relationships through quality products, transparent business practices, and dependable customer service.

Premium Quality. Exceptional Flavours. Trusted Experience.

Thank you for choosing OVIIA Dry Fruits.

OVIIA ENTERPRISE
Rooted in Tradition. Crafted with Passion. Made for Today.