Privacy Policy

PRIVACY POLICY

OVIIA ENTERPRISE | OVIIA DRY FRUITS

Effective Date: 26 October 2026
Last Updated: 26 October 2026

1. INTRODUCTION

Welcome to OVIIA Enterprise, operating under the brand name OVIIA Dry Fruits.

At OVIIA Enterprise, we value your trust and are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, process, store, share, and protect your personal information when you visit our website, purchase our products, contact our customer support team, or interact with our online services.

Our website offers premium dry fruits, flavoured cashews, makhana, gourmet snacks, gift hampers, and related products.

By using our website, you acknowledge that you have been provided with this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information.

We are committed to handling personal information responsibly and in accordance with applicable Indian laws, including the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023, and its applicable rules and provisions as they come into force.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information when you interact with our website.

A. Personal Identification Information

Full name
Email address
Mobile phone number
Billing address
Shipping address
Postal or PIN code
Account registration information

B. Order and Transaction Information

When you purchase products from our website, we may collect:

Order number and purchase details
Products purchased
Order value and transaction history
Payment status
Shipping and delivery details
Refund and cancellation information
Customer service communications

C. Payment Information

Payments made through our website may be processed by authorised third-party payment service providers.

Depending on the payment method, these providers may process information necessary to complete your transaction.

OVIIA Enterprise does not intentionally collect or store complete debit or credit card numbers, CVV codes, or online banking passwords on its own systems.

Payment information is handled according to the security standards and privacy policies of the applicable payment providers.

D. Technical and Website Usage Information

When you browse our website, we or our service providers may collect:

IP address
Browser type and version
Device information
Operating system
Pages visited
Date and time of website visits
Referral sources
Cookie identifiers
Website interaction and performance information

E. Customer Communications

We may retain information you provide when contacting us through:

Email
Telephone
WhatsApp
Website contact forms
Customer support channels
Social media messages

This information helps us respond to enquiries and provide customer support.

3. HOW WE USE YOUR INFORMATION

OVIIA Enterprise uses personal information for legitimate business purposes and where permitted by applicable law.

We may use your information to:

Order Processing and Fulfilment

Process and confirm purchases.
Arrange product packaging and shipping.
Deliver orders to the correct address.
Provide order tracking information.
Manage cancellations, refunds, and replacements.

Customer Support

Respond to customer enquiries.
Resolve complaints.
Address product quality concerns.
Provide after-sales assistance.

Website Improvement

Monitor website performance.
Improve navigation and functionality.
Understand customer preferences.
Identify and resolve technical problems.

Marketing and Promotional Communication

Where permitted by law and subject to applicable consent requirements, we may send:

New product announcements.
Special offers and discounts.
Festival and seasonal promotions.
Product recommendations.
Promotional emails, SMS, or WhatsApp messages.

You may opt out of promotional communications at any time.

Security and Fraud Prevention

We may process relevant information to:

Detect suspicious transactions.
Prevent fraudulent orders.
Protect customer accounts.
Maintain website security.
Comply with legal obligations.

4. LEGAL BASIS AND CONSENT

We process personal information only where we have an appropriate basis under applicable law.

Depending on the circumstances, this may include:

Your consent for a specified purpose.
Processing permitted for certain legitimate uses under applicable Indian data protection law.
Compliance with applicable legal or regulatory obligations.

Where consent is required, we aim to provide clear information about the purpose of collection and use.

You may withdraw consent through the applicable website controls or by contacting us.

Withdrawal of consent will not affect processing that was lawful before withdrawal. It may also limit our ability to provide services that require the relevant information.

5. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small data files stored on your device when you visit a website.

Types of Cookies We May Use

Essential Cookies

These cookies support important website functions, including shopping carts, checkout, account security, and session management.

Performance and Analytics Cookies

These cookies help us understand website traffic, visitor interactions, and website performance.

Functional Cookies

These cookies may remember selected preferences and improve your browsing experience.

Advertising and Marketing Cookies

Where enabled, these cookies may help us measure advertising performance and display relevant promotions.

We may use third-party analytics or advertising technologies, including services offered by Google or Meta, where configured on our website.

You can manage cookies through your browser settings and any cookie preference tools available on our website.

Where legally required, we will seek appropriate consent before using non-essential tracking technologies.

Disabling certain cookies may affect website functionality.

6. SHARING OF PERSONAL INFORMATION

OVIIA Enterprise does not sell customer personal information to third parties for monetary payment.

However, we may share information with trusted service providers when necessary to operate our business.

These may include:

A. E-Commerce Platform Providers

Our online store may be hosted using Shopify, which provides website hosting, shopping cart functionality, and related e-commerce services.

B. Payment Service Providers

Payment processors may receive the information necessary to securely process payments, verify transactions, and manage refunds.

C. Shipping and Logistics Partners

We may share your name, delivery address, phone number, and relevant order details with courier and logistics providers to fulfil your order.

D. Marketing and Analytics Providers

Where applicable and legally permitted, we may share limited information with advertising, analytics, and communication service providers.

E. Professional and Technical Service Providers

We may share necessary information with authorised technology providers, accountants, legal advisers, or other professional service providers.

F. Government and Regulatory Authorities

We may disclose information where required by applicable law, a valid legal process, or an authorised government or regulatory request.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

7. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.

These measures may include:

Secure website connections using HTTPS.
Access controls for customer information.
Restricted access to administrative systems.
Security measures provided by our hosting and payment partners.
Monitoring and management of security risks.
Appropriate safeguards for customer records.

Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.

We encourage customers to protect their account credentials and avoid sharing passwords or one-time verification codes.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may depend on:

Order fulfilment requirements.
Accounting and taxation obligations.
Customer support needs.
Fraud prevention.
Legal and regulatory requirements.
Dispute resolution.

When information is no longer required, we will delete, anonymise, or securely dispose of it as appropriate, subject to applicable legal obligations.

9. CUSTOMER PRIVACY RIGHTS

Depending on applicable law and the provisions currently in force, customers may have rights concerning their personal information.

These may include the right to:

Access Information

Request information about the personal data we process and certain details of its processing.

Correction and Updating

Request correction or updating of inaccurate or incomplete personal information.

Erasure

Request deletion of personal information, subject to applicable legal requirements and permitted retention.

Withdrawal of Consent

Withdraw previously provided consent where processing is based on consent.

Grievance Redressal

Raise privacy-related concerns and seek an appropriate response.

Nomination

Exercise applicable nomination rights under Indian data protection law when those provisions are in force.

To submit a privacy request, please contact us using the details provided at the end of this policy.

We may request reasonable verification of your identity before fulfilling a request.

10. MARKETING COMMUNICATIONS

OVIIA Enterprise may communicate with customers about new products, promotional offers, discounts, and special events.

Such communications may be delivered through email, SMS, WhatsApp, or other permitted channels.

We will obtain consent where required by applicable law.

You may unsubscribe from marketing emails using the unsubscribe link provided in those messages.

You may also request removal from promotional communication lists by contacting our customer support team.

Please note that you may continue to receive essential transactional communications relating to your orders, payments, deliveries, or customer service requests.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites or services, including:

Payment providers
Courier tracking services
Social media platforms
Online marketplaces
External promotional pages

These websites operate independently and may have their own privacy policies.

OVIIA Enterprise is not responsible for the privacy practices or content of third-party websites that we do not control.

We encourage customers to review the privacy policies of external websites before sharing personal information.

12. CHILDREN'S PRIVACY

Our website is intended for customers who are legally permitted to make online purchases.

We do not knowingly collect personal information from children in violation of applicable law.

Where required by Indian data protection law, we will obtain verifiable parental or lawful guardian consent before processing a child's personal information.

We will not knowingly engage in prohibited tracking, behavioural monitoring, or targeted advertising directed at children.

If you believe a child has provided personal information to us without the required authorisation, please contact us so that we can review the matter and take appropriate action.

13. INTERNATIONAL DATA TRANSFERS

Our website and certain third-party service providers may process or store information using systems located outside India.

Where personal information is transferred internationally, we will seek to comply with applicable Indian data protection laws, restrictions, and requirements.

We also expect relevant service providers to maintain appropriate safeguards for the information they process.

14. SOCIAL MEDIA AND THIRD-PARTY INTERACTIONS

OVIIA Enterprise may maintain an online presence through social media platforms, including Instagram, Facebook, and other digital channels.

When you interact with our social media pages, the relevant platform may independently collect and process information according to its own privacy policy.

Information you voluntarily share with us through comments, messages, or enquiries may be used to respond to your request.

We recommend avoiding the public disclosure of sensitive personal information through social media comments.

15. PAYMENT SECURITY

We aim to provide customers with a secure online shopping experience.

Payments may be handled through authorised third-party payment gateways using their applicable security measures.

OVIIA Enterprise does not request customers to disclose their banking passwords, UPI PINs, or card CVV numbers through email, telephone, or WhatsApp.

Customers should immediately report suspicious payment requests claiming to represent OVIIA Enterprise.

16. CUSTOMER REVIEWS AND FEEDBACK

Customers may voluntarily submit product reviews, ratings, testimonials, or feedback.

We may use submitted feedback to:

Improve products and services.
Understand customer satisfaction.
Respond to product concerns.
Display reviews or testimonials where permitted and with appropriate authorisation.

We will not knowingly publish private contact information as part of customer testimonials without an appropriate legal basis.

17. CHANGES TO THIS PRIVACY POLICY

OVIIA Enterprise reserves the right to update this Privacy Policy periodically.

Changes may be made to reflect:

Updates to applicable laws.
Changes in business operations.
Introduction of new website features.
Changes in service providers.
Improvements to privacy and security practices.

The revised Privacy Policy will be published on our website with an updated effective date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes.

18. PRIVACY COMPLAINTS AND GRIEVANCE REDRESSAL

We are committed to addressing privacy-related concerns fairly and promptly.

If you have questions, complaints, or requests regarding the collection, use, or protection of your personal information, please contact our designated privacy or grievance contact.

Privacy / Grievance Contact: [Insert Name or Designation]

Email: [Insert Official Privacy Email]

Phone: [Insert Customer Support Number]

Postal Address: [Insert Complete Registered Business Address]

We will review your concern and respond in accordance with applicable legal requirements.

Where available under applicable law, individuals may also have the right to approach the appropriate data protection authority after using the prescribed grievance redressal process.

19. CONTACT INFORMATION

For questions about this Privacy Policy or our privacy practices, please contact:

OVIIA ENTERPRISE
Premium Dry Fruits & Gourmet Snacks

Brand: OVIIA Dry Fruits

Website: www.oviiadryfruits.com

Email: customercare@oviiadryfruits.com

Customer Support: +91-9898380734

Registered Business Address: 310 - Silicon Sponta, Mahesana-384001 , Gujarat , India

Business Hours: 9:00am to 6:00pm

20. OUR COMMITMENT TO YOUR PRIVACY

At OVIIA Enterprise, we believe that trust is the foundation of every customer relationship.

Just as we strive to deliver premium-quality dry fruits and delicious gourmet snacks, we are committed to handling customer information with care, responsibility, and transparency.

We value the confidence you place in us when shopping through our website.

Your Privacy. Your Trust. Our Responsibility.

Thank you for choosing OVIIA Dry Fruits.

OVIIA ENTERPRISE
Rooted in Tradition. Crafted with Passion. Made for Today.