Shipping Policy

Shipping & Delivery Policy

OVIIA ENTERPRISE | OVIIA DRY FRUITS

Last Updated: 26 October 2026

Welcome to OVIIA Enterprise, the home of OVIIA Dry Fruits. We are committed to delivering our premium dry fruits, flavoured cashews, makhana, and gourmet snacks safely and efficiently to your doorstep.

This Shipping & Delivery Policy explains our shipping procedures, estimated delivery timelines, applicable charges, order tracking, and other important information regarding purchases made through our official website.

Website: www.oviiadryfruits.com

1. Shipping Coverage

OVIIA Enterprise currently offers shipping services across India, subject to courier serviceability and applicable delivery restrictions.

We aim to deliver our products to metropolitan cities, towns, and other serviceable locations throughout India.

Shipping availability depends on the delivery PIN code, courier partner availability, local restrictions, and logistical conditions.

Currently, international shipping is not offered unless specifically confirmed by our customer support team.

2. Order Processing Time

We make every effort to process and dispatch orders promptly.

Order Processing: Usually within 1–2 business days after order confirmation.
Weekends & Public Holidays: Orders placed on Sundays or public holidays may be processed on the next working day.
High-Volume Periods: During festivals, promotional campaigns, or peak shopping seasons, processing may take longer.
Customized or Bulk Orders: Corporate gifting, customized hampers, and large orders may require additional preparation time.

Order processing timelines are separate from estimated shipping and delivery timelines.

3. Estimated Delivery Time

Estimated delivery timelines may vary depending on the customer's location, courier partner, and shipping conditions.

Delivery Location	Estimated Delivery Time
Gujarat	2–4 Business Days
Metro Cities	3–5 Business Days
Other Major Cities	4–6 Business Days
Tier 2 & Tier 3 Cities	4–7 Business Days
Remote Locations	5–10 Business Days

Important: The above timelines are estimates and not guaranteed delivery commitments.

Actual delivery times may be affected by courier delays, weather conditions, public holidays, transportation disruptions, government restrictions, or circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before payment confirmation.

Shipping fees may depend on:

Delivery location and PIN code.
Total order value.
Package weight and dimensions.
Selected delivery method.
Applicable promotional offers.

Free Shipping Offers

OVIIA Enterprise may occasionally offer free shipping on qualifying orders, promotional campaigns, or selected products.

Any applicable free shipping eligibility, minimum purchase requirement, and terms will be displayed on our website or during checkout.

OVIIA Enterprise reserves the right to modify promotional shipping offers prospectively without prior notice.

5. Order Confirmation

After successfully placing an order, customers may receive an order confirmation through email, SMS, WhatsApp, or another available communication channel.

The confirmation may contain:

Order number.
Purchased product details.
Total order amount.
Shipping address.
Payment confirmation.
Order status.

Customers are requested to verify their shipping details immediately after placing an order.

6. Shipment Tracking

Once an order has been dispatched, tracking information will be shared where supported by the courier partner.

Tracking details may include:

Courier company name.
Shipment tracking number.
Tracking link.
Estimated delivery date.

Customers can use the tracking information to monitor their shipment.

Please allow up to 24–48 hours after dispatch for tracking information to become available or update on the courier partner's system.

7. Delivery Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that the following details are correct:

Recipient's full name.
Complete delivery address.
Building, house, or apartment number.
Area and landmark, where applicable.
City and state.
Correct PIN code.
Active mobile number.

OVIIA Enterprise is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you discover an error in your shipping address, please contact our customer support team as soon as possible.

Address modifications may not be possible after an order has been dispatched.

8. Failed Delivery Attempts

Our courier partners may attempt delivery according to their operational procedures.

Delivery may fail due to:

Incorrect or incomplete address.
Recipient unavailable at the delivery location.
Incorrect or unreachable contact number.
Customer refusal to accept the shipment.
Restricted or inaccessible delivery location.

If a shipment is returned to OVIIA Enterprise due to a failed delivery, our team will review the circumstances and inform the customer about available options.

Additional shipping charges may apply for re-dispatch where the failed delivery resulted from incorrect customer information or other customer-controlled circumstances.

Any refund or deduction will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

9. Damaged Packages During Shipping

At OVIIA Enterprise, we take care to package our products securely to reduce the risk of damage during transportation.

However, if your order arrives damaged, leaking, broken, or visibly tampered with, please follow these steps:

Take clear photographs of the outer packaging.
Take photographs of the damaged product.
Retain the original packaging and shipping label.
Contact our customer support team preferably within 48 hours of delivery.
Provide your order number and supporting photographs.

Our team will review the complaint and may offer a replacement, refund, or other appropriate resolution, depending on the circumstances.

The 48-hour reporting period helps us investigate shipping damage promptly and does not limit any statutory rights available to customers under applicable law.

10. Missing or Incorrect Products

If your shipment contains missing or incorrect products, please contact OVIIA Enterprise as soon as possible.

Provide the following information:

Order number.
Product name.
Description of the issue.
Photographs of the received items and packaging, where relevant.

After verification, we will arrange an appropriate resolution, which may include sending the missing or correct product or issuing a refund.

11. Delayed Deliveries

We work with shipping and logistics providers to deliver orders within the estimated timelines.

However, delays may occur due to:

Heavy rainfall or extreme weather.
Natural disasters.
Courier operational disruptions.
Public holidays.
Transportation delays.
Government restrictions.
Unexpected logistical circumstances.
High shipment volumes during festive seasons.

If your shipment is significantly delayed, please contact our customer support team for assistance.

Where an order cannot be delivered, we will review the situation and provide an appropriate resolution in accordance with applicable law.

12. Lost Shipments

If a shipment is confirmed lost during transit, OVIIA Enterprise will coordinate with the courier partner to investigate the matter.

After verification, customers may be offered:

A replacement shipment at no additional product cost.
A refund to the original payment method.
Another mutually agreed resolution.

Any refund will be processed in accordance with our Refund Policy and applicable payment processing timelines.

13. Cash on Delivery (COD)

Cash on Delivery may be available for selected products and serviceable PIN codes, subject to availability at checkout.

Where COD is offered:

Customers must provide accurate contact details.
The recipient should remain available to accept delivery.
Payment must be made according to the courier partner's accepted payment methods.
Additional COD handling charges may apply if disclosed during checkout.

OVIIA Enterprise reserves the right to restrict COD availability for certain locations or orders where operationally necessary.

14. Prepaid Orders

For prepaid orders, payment must be successfully completed before the order is confirmed for processing.

We may support payment methods such as UPI, debit cards, credit cards, net banking, and other payment options made available by our payment gateway.

Available payment methods will be displayed during checkout.

15. Product Freshness and Packaging

OVIIA Enterprise is committed to maintaining appropriate product quality and packaging standards.

Our dry fruits, flavoured cashews, makhana, and gourmet snacks are packed to help preserve their quality during normal transportation conditions.

Customers are advised to:

Inspect the packaging upon delivery.
Store products in a cool, dry place.
Keep products away from direct sunlight and moisture.
Follow the storage instructions printed on the product label.
Consume products before the indicated best-before date.

If a product arrives with compromised packaging or appears unsuitable for consumption, please do not consume it and contact our customer support team.

16. Corporate and Bulk Orders

For corporate gifting, festive hampers, customized packaging, and bulk orders, shipping timelines and charges may differ from standard retail orders.

Delivery arrangements will depend on:

Order quantity.
Packaging requirements.
Customization requirements.
Delivery destination.
Product availability.
Courier or transportation arrangements.

Customers placing bulk orders are encouraged to confirm delivery requirements and timelines before completing their purchase.

17. Order Cancellation Before Dispatch

Customers may request order cancellation before shipment dispatch.

Cancellation requests should be submitted promptly through our customer support channels.

Once an order has been dispatched, cancellation may not be possible through the standard order cancellation process.

Any applicable refund or post-dispatch resolution will be governed by our Cancellation, Return & Refund Policy and applicable consumer protection laws.

18. Shipping Restrictions

Certain delivery locations may be temporarily or permanently unavailable due to courier serviceability limitations or other logistical restrictions.

If we are unable to ship an order to the selected location, our team will contact the customer to discuss available options.

Where delivery cannot be arranged, a refund will be processed as applicable.

19. Changes to Shipping Policy

OVIIA Enterprise reserves the right to update or modify this Shipping & Delivery Policy to reflect changes in our operations, logistics arrangements, or applicable legal requirements.

Updated policies will be published on our official website with the revised effective date.

Changes will not retrospectively remove rights that customers have under applicable law.

20. Customer Support

For shipping-related questions, delayed orders, delivery issues, or shipment tracking assistance, please contact us through the customer support details published on our official website.

Business Name: OVIIA Enterprise
Brand Name: OVIIA Dry Fruits
Official Website: www.oviiadryfruits.com
Country: India

Our customer support team will make reasonable efforts to assist with shipping and delivery concerns.

Our Shipping Commitment

Premium Quality. Secure Packaging. Reliable Delivery.

At OVIIA Dry Fruits, we believe that every order deserves careful handling and attention.

From our premium flavoured cashews and crunchy makhana to our gourmet dry fruit collections, we strive to ensure that every product reaches our customers in excellent condition.

Thank you for choosing OVIIA Enterprise.

Experience Premium Snacking with OVIIA Dry Fruits.