Return, Refund & Replacement Policy

OVIIA Enterprise | OVIIA Dry Fruits

Effective Date: 26 October 2026

At OVIIA Enterprise, customer satisfaction is our priority. We take pride in offering premium-quality dry fruits, flavoured cashews, makhana, and gourmet snacks.

We carefully pack our products to maintain their quality and freshness. However, if you experience an issue with your order, we are here to help.

Please read our Return, Refund & Replacement Policy before making a purchase.

1. Return Policy

Due to the perishable and consumable nature of our food products, we do not accept returns or exchanges for products that have been delivered in good condition.

However, customers may be eligible for a refund or replacement under the following circumstances:

• The product received is damaged or defective.

• An incorrect product was delivered.

• The product has expired at the time of delivery.

• The product packaging was damaged or tampered with during transit.

• Items are missing from the delivered order.

All claims are subject to verification and approval by OVIIA Enterprise.

2. Reporting Damaged or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact our customer support team within 48 hours of delivery.

To help us resolve your concern quickly, please provide:

• Your order number.

• Your registered name and contact details.

• Clear photographs of the product and packaging.

• A brief description of the issue.

• An unboxing video, if available.

Our team will review your request and provide an appropriate resolution.

3. Non-Returnable Products

For hygiene, food safety, and quality reasons, we generally cannot accept returns or refunds for:

• Products that have been opened or consumed, unless a verified quality issue exists.

• Products damaged due to improper handling or storage after delivery.

• Products ordered incorrectly by the customer.

• Products returned due to personal taste or flavour preferences.

• Products purchased during promotional offers or clearance sales, except where they are defective, damaged, or otherwise eligible under applicable law.

This policy does not limit any rights customers may have under applicable consumer protection laws.

4. Refund Policy

Once your refund request is received, our customer support team will review the information and supporting evidence.

If your request is approved:

• Refunds will generally be initiated within 5–7 business days after approval.

• Refunds for prepaid orders will normally be processed through the original payment method.

• Refunds for Cash on Delivery (COD) orders, where applicable, may be processed through bank transfer or another mutually agreed method.

• The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Customers will be informed once their refund has been initiated.

5. Replacement Policy

We may offer a replacement if:

• The delivered product is damaged or defective.

• The wrong product was shipped.

• The product is expired or otherwise unsuitable for consumption at delivery.

Approved replacements will be shipped subject to product availability.

If the same product is unavailable, we may offer a suitable alternative or a refund.

6. Order Cancellation Policy

Customers may request cancellation before their order has been dispatched.

Once an order has been shipped, cancellation may not be possible.

If a prepaid order is successfully cancelled before dispatch, the refund will be processed to the original payment method.

Please contact our support team as soon as possible for cancellation requests.

7. Missing Items or Incomplete Orders

If any item is missing from your order, please notify us within 48 hours of delivery.

Provide your order number and photographs of the package and products received.

After verification, we will arrange to send the missing item or provide an appropriate refund.

8. Orders Placed Through Marketplaces

Products purchased through third-party marketplaces such as Amazon or Flipkart are generally subject to the applicable marketplace's return and refund procedures.

Customers should initiate their requests through the platform where the purchase was made.

Your statutory consumer rights remain unaffected.

9. Food Safety & Quality Assurance

At OVIIA Enterprise, we are committed to delivering quality products.

We recommend that customers:

• Check the packaging upon delivery.

• Verify the manufacturing and best-before dates.

• Store products according to the instructions printed on the packaging.

• Avoid consuming products if the packaging appears tampered with or the contents seem unsafe.

If you have concerns about product safety or quality, please contact us immediately.

10. Contact Us

For return, refund, replacement, or cancellation assistance, please contact:

OVIIA ENTERPRISE
Premium Dry Fruits & Gourmet Snacks

Website: www.oviiadryfruits.com
Email: customercare@oviiadryfruits.com
Customer Care: +91-9898380734
Business Location: Gujarat, India

Customer Support Hours: 9:00am to 6:00pm

We aim to review and resolve customer concerns promptly and fairly.

Our Commitment

Your Trust. Our Quality. Your Satisfaction.

At OVIIA Enterprise, every order represents our commitment to delivering premium quality, exceptional flavours, and a delightful shopping experience.

Thank you for choosing OVIIA Dry Fruits.

OVIIA Enterprise – Rooted in Tradition. Crafted with Passion.